Customer Care Coordinator

As a Customer Care Coordinator here at SGS you will support the delivery of inspection and laboratory services for international clients within our Mineral Commodities business.

The successful candidate will coordinate global product line operations, manage client enquiries, liaise with SGS affiliates worldwide, monitor service progress, review inspection documentation, and support invoicing and accounts receivable activities.

Key Responsibilities:

• Administer and coordinate global product line operations for clients.
• Respond to client enquiries regarding inspection and laboratory services and maintain accurate records.
• Coordinate activities with SGS affiliates worldwide and communicate progress to clients.
• Analyse and cross-check inspection data.
• Review reports and certificates issued by SGS affiliates to ensure they meet client requirements.
• Ensure compliance with inspection protocols, business policies and reporting requirements.
• Coordinate billing procedures with SGS affiliates and generate client invoices.
• Maintain job files in accordance with internal control requirements.
• Assist with accounts receivable activities in line with Group policy.