Order Management Coordinator - 60%

As an Administration & Order Management Officer, you will play a key role in supporting our operational teams and ensuring the smooth administration of customer orders, invoicing processes, and logistics coordination.

Your main responsibilities will include:

• Managing and coordinating customer orders from receipt through to invoicing
• Registering customer orders in the ERP system and maintaining related planning files
• Preparing customer invoices, including down payment invoices and subsequent settlements
• Ensuring accurate billing in close collaboration with operational teams
• Monitoring customer order backlogs and ensuring alignment between invoices and customer purchase orders
• Maintaining data quality and supporting master data management processes
• Reconciling Order Management reports with financial and General Ledger reports
• Preparing sales and operational statistics
• Supporting accounts receivable activities and collaborating with the Shared Service Center on collections
• Creating and managing master data requests
• Supporting procurement and material ordering activities
• Coordinating with internal logistics teams to ensure efficient service delivery
• Providing administrative support, including reception duties where required
• Participating in internal training activities and supporting knowledge sharing within the team
• Ensuring compliance with SGS quality, health, safety, environmental and integrity standards