Service Engineer - North Carolina & Virginia

Service Engineer - North Carolina & Virginia

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Job Description

Objective / purpose of the function

• To support sales team
• To service and support customers
• To coordinate, help coordinate, monitor and conduct product field tests and customer tests
• To live the company constitution
• To contribute towards improving the productivity of our company

Assigned customers - (support the Customer Acquisition Process (CAP), the Retention  Management Process and the Recovery Process)

•  Assist in networking and retaining relationships with strategically important customers
•  Provide product and service information
• Startup existing or new systems either solely or in cooperation and coordination with distributor machines
• Practice VBSS techniques along with acknowledging visit through documented communication to the customer stating mutually agreed objectives and POA
•  Measure and document productivity gains and improvements (input & output)
• Train operators on proper use of product

Maintain and expand relationships within assigned accounts (retain)

• Provide hands-on customer service and support- Monitor and evaluate product condition and recommend POA
• Troubleshoot and recommend POA, with support from Customer Service (recover)
• Assist Area Managers in field situations as per the instructions of the District Manager
•  Handle special projects assigned by District Manager. Participate in Sales Meetings
• Assist Distributors, Machine Tool Builders, Machine Tool Dealers in field situations as per 
• Provide hands-on customer service and support- Monitor and evaluate product condition and recommend POA
• Troubleshoot and recommend POA, with support from Customer Service (recover)
• Assist Area Managers in field situations as per the instructions of the District Manager
•  Handle special projects assigned by District Manager. Participate in Sales Meetings
• Assist Distributors, Machine Tool Builders, Machine Tool Dealers in field situations as per assignment of Sales Director
• Perform other tasks as assigned by Management

F****ield Testing

• where applicable in the district
• Manage field test accounts as per instructions and guidance of Sr. Application Engineer
• Startup machines with BSL test products at assigned field test accounts
• Regularly visit field test accounts to measure and monitor test product performance
• Generate and complete necessary documentation, track progress
• Manage customer expectation and expectation of BSL as it relates to field test accounts
• Build and maintain trust-based relationship with field test accounts
• Communicate with field test customers on status, coordinate start-ups etc.
• Prepare presentations and report field test results for each individual test product

Market Intelligence:

• Utilize company CRM system for visit reports, scheduling, managing activities and contacting management
• Assist with and attend tradeshows and open houses as per assignment of Sales Director

Indicators for the appraisal of achievements

• If objectives / purpose(s) of the position were met
• Feedback from the sales team on level of support provided
• Completion of product field tests

Job Type: Full-Time

Work Location: Remote in North Carolina or Virginia (USA)

Salary: $60,000 - $65,000

Compensation Disclaimer

The salary range provided for this position represents our good faith estimate at the time of posting. Actual compensation may vary and will be determined based on a variety of factors, including but not limited to the candidate-s geographic location, relevant experience, skills, qualifications, and internal equity considerations. The final offer may differ from the posted range.

Your profile-Requirements

• Experience in Metalworking Industry 
• Basic Knowledge of machining processes, materials and tooling preferred
• Associates degree or technical school/vocational degree preferred
• Computer literate with typing ability, MS Outlook, MS Office, CRM software (Microsoft Dynamics or other) 
• Good knowledge of English language (oral and written) 
• Good presentation and communication skills
• Positive attitude, self-motivated, and goal oriented 
• Capable to handle multiple tasks, reliable
• Well organized, hands-on attitude
• Ability to lift 40+ pounds and perform moderate or higher physical activity
• Ethical and moral business practices
• Willingness to travel (domestically), including customer or distributor visits and in - person Sales Meetings

Your opportunity

We're offering a challenging and dynamicposition within a motivated team. Co-operation that's based on trust, openness and mutual respect. Modern infrastructure in an attractive working Environment.

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