Onsite Support Services Engineer
Cognizant Technology Solutions AG
Onsite Support Services Engineer
Switzerland | Onsite in Spreitenbach AG
Join a global IT team supporting a world-leading manufacturer in HVAC, refrigeration, fire and security solutions.
As the Onsite Support Services Engineer, you'll be the primary onsite IT contact, ensuring the smooth operation of end-user computing, infrastructure, manufacturing technology, collaboration tools, and operational technology (OT) environments.
What You'll Do
Provide onsite IT and OT support across manufacturing and office environments
Troubleshoot hardware, software, networking, printers, scanners, and shop-floor devices
Manage employee onboarding and offboarding
Support Microsoft Teams, Teams Rooms, telephony, and mobile services
Execute IMAC activities (Install, Move, Add, Change)
Maintain asset inventory and CMDB records
Support LAN, Wi-Fi, server room, and data center operations
Manage Azure AD administration and user support
Coordinate with vendors, carriers, and third-party providers
Ensure compliance with security, safety, and ITIL processes
What We're Looking For
Native German speaker, ideally native Swiss German speaker (C1 level is not enough, we only will review native speakers)
English C1 level
Italian & French is a plus for direct verbal communication with employees in French speaking and Italian part of Switzerland
Bachelor's degree or equivalent experience
6-9 years' experience in Onsite Support, Field Services, or Infrastructure Support
Strong troubleshooting skills across desktop, network, and infrastructure technologies
Experience with Active Directory / Azure AD
Knowledge of ITIL processes and asset management
Experience with ServiceNow or similar ITSM tools
Strong communication and stakeholder management skills
Driver’s license and own car as travel will be required to from Spreitenbach AG: Lyssach BE, Taverne TI, Estavayer-le-lac FR, St. Gallen SG
Nice to Have
Manufacturing IT experience
Cisco Meraki
AWS
ServiceNow
Barcode scanners, industrial printers, and shop-floor technologies
Benefits
25 days paid vacation per year
Health Insurance Allowance
Annual Performance Bonus to reward your impact
A collaborative, international work culture with opportunities for continuous learning and growth