Field Service Engineer III - EDM
UNITED MACHINING
Your tasks
- - Perform the installation and service of machines and associated products and equipment.
- - Complete preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
- - Identify problems and seek corrective action during early product life cycle.
- - Analyze and resolve application problems of limited complexity and liaison with Applications on more complex issues and to increase applications knowledge.
- - Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
- - Support special actions as -Customer Alert- or -Hot Customer- by providing technical information pertinent to resolution of problems and provide regular status updates to involved parties.
- - Provide technical assistance to Field Service Engineers on critical and complex problems.
- - Conduct training for both team members and customers on the safe operations, maintenance, and preventative maintenance of the machines and related equipment.
- - Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- - Accurately complete all reports in a timely manner as per the service department procedures.
- - Adhere to the Service Department Code of Conduct Guidelines.
- - Maintain regular contact with the Diagnostics Team and Advanced Technical Support Department to obtain assignments and communicate updates.
- - Complete additional tasks as requested by the Technology Manager or Head of Customer Care
- - Assist the Regional Service Supervisors in closing calls and retrieving RMA-s.
- - Assist with the development of service procedures to increase the Field Service Engineers efficiency and productivity.
Your profile
- Associate-s Degree in mechanical and/or electrical engineering from a University or Technical College; over 6 years- experience with a similar manufacturing or machine tool company; or and equivalent combination of education and experience. Experience with the use of test equipment and EDM and/or Milling machines.
- Knowledge and experience with Microsoft Office Systems, Outlook, Excel, Power Point, and Microsoft Word. Knowledge of Power BI is required. Knowledge of Great Plains or similar software programs is helpful.