Customer Service Specialist

Exciting opportunity in an international SME

• Receiving, recording, and processing international customer orders via telephone, written correspondence, and electronic channels, leveraging the international order portal.
• Coordinating timely shipment execution and invoicing, while monitoring partial deliveries and inventory availability and manage yearly Price Adjustments communication in collaboration with commercial lead.
• Receiving, processing, and independently resolving customer inquiries.
• Recording and processing of logistical customer complaints and returns.
• Customer account creation and maintenance of customer master data.
• Monitor and manage the shared email in-boxes including coordination with internal stakeholders as required.
• Support in customer-side shortage management in close coordination with Commercial.
• Coordination and ensuring timely product registration across the European region to support product launches.
• Demand Planning - Liaise with production planning on demand for all local hubs.
• Support with ad-hoc finance and accounting tasks.
• Trade marketing support. Management of all POS/GWP related marketing orders and developments together with the Brand Management team
• Maintain digital Marketing and Customer Relationship platforms.
• Close collaboration with other departments to foster an efficient and effective working environment (hands-on approach)

• Completed commercial/business administration qualification (abgeschlossene kaufmännische Lehre) with relevant professional experience.
• Min. 3-5 years of experience in similar position preferred, ideally in a dynamic SME environment
• Language Skills: English & German needs to be business fluent and Spanish is an advantage
• Strong customer-centric mindset with a focus on service quality and responsiveness
• Coordination with other departments to enhance efficiency and effectiveness, including sharing best practices
• Excellent MS Office skills, especially Excel; strong ERP experience (Business Central/Navision is an advantage)
• Experience from an international group and work environment

Interested in this opportunity as your next career step?
If so, I look forward to receiving your application.

Quote job ref

JN-092026-7112215

Job Function

Logistics, Procurement & Supply Chain

Specialisation

Customer Service

Industry

FMCG (Fast Moving Consumer Goods)

Where

Zug

Contract Type

Permanent

Job Reference

JN-092026-7112215