Field Service Engineer II - S3R
UNITED MACHINING
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Your tasks
- Perform the installation and field service repair and support of System 3R tooling and automation systems, including various robotic cells, at customer site.
- Perform installation of Workshop Manager (WSM) and Job Tool Management (JTM) software, configuration and basic training when required.
- Perform preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.
- Analyze and resolve application problems of limited complexity.
- Resolve machining problems appearing on parts by analyzing the regular test cuts as per technical documentation.
- Resolve problems by analyzing the result of test cuts especially prepared for this purpose.
- Provide assistance or oversee the installation of equipment or a machine of a less experienced Field Service Engineer.
- Assist a more experience Field Service Engineer when performing an on-site audit of a machine or related equipment.
- Troubleshoot service and repair on equipment and machines where no previous training has been received.
- Conduct training for both team members and customers on the safe operations and preventative maintenance of the machines and related equipment.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Accurately complete all reports in a timely manner as per the service department procedures.
- Adhere to the Service Department Code of Conduct Guidelines.
- Maintain regular contact with Scheduling and manager as needed to perform job duties.
- Complete additional tasks and responsibilities as assigned by the Advanced Manufacturing Manager and the Director of Advance Solutions Group.
Your profile
- Associate-s degree in mechanical and/or electrical engineering from a university or Technical College; over 6 years- experience with a similar manufacturing or machine tool company; or and equivalent combination of education and experience. Experience with the use of test equipment, robots and automation.
- Knowledge and experience with Microsoft Office Systems, Outlook, Excel, Power Point, and Microsoft Word. Knowledge of Power BI is required. Knowledge of Great Plains or similar software programs is helpful.
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